Tracking
How do I check the status of my order?
Log in to your account, go to the “My Orders” section, find the corresponding order, and click on “View Shipping Details” to get the latest delivery information.
My order was shipped a long time ago, but I haven’t received it yet. What should I do?
If your order was fulfilled by Amazon: If the package shows no updates or delays, please contact Amazon’s customer service through the front-end of their website. They can assist you in urging the shipment and provide further assistance.
If your order was fulfilled by the seller: If the package shows no updates or delays, please contact our customer service team on this website. We will assist you in communicating with the logistics company and expedite the process to resolve the issue as quickly as possible.
My package has been signed for, but I haven’t received it. What should I do?
If your order was fulfilled by Amazon: If the package shows delivered but you didn’t receive it, please contact Amazon’s customer service through the front-end. They can assist you in urging the shipment and provide further assistance. You can find more information and support directly via your Amazon account.
If your order was fulfilled by the seller: If the package shows delivered but you didn’t receive it, please contact us directly. We will assist you in communicating with the logistics company and check the details as quickly as possible. Please provide us with your order number and any relevant details so we can better serve you.
Can you please expedite my package?
If your order was fulfilled by Amazon: To request an expedited delivery, please contact Amazon’s customer service directly through the front-end of their website. They have the tools and resources to check the status of your shipment and potentially speed up the process. Providing them with your order number and any relevant details will help facilitate this request.
If your order was fulfilled by the seller: We are more than willing to assist in expediting your package. Please contact our customer service team on this website with your order number and any specific requirements or deadlines you may have. We will immediately communicate with our logistics partners to try and accelerate the shipping process to meet your needs.
Can I change the delivery address?
In most cases, once an order is shipped, the delivery address cannot be changed. It’s recommended to directly contact the logistics company for an address change request and inform us so we can assist in following up.
Return and Refund Policy
Return Policy
- For items fulfilled by Amazon, you can return unused products within 30 days of receiving them for a full refund. Simply initiate the return process through your Amazon account by navigating to “Your Orders,” selecting the item you wish to return, and following the instructions provided. Once Amazon receives and inspects the returned item to ensure it is unused and in its original condition, they will process your refund.
- For items shipped directly by the seller, you can also return unused products within 30 days of receiving them for a full refund. To start the return process, please use this page to contact us with your order number and details about the product you wish to return. We will provide you with instructions on how to return the item. Once we receive the returned item and confirm that it is unused and undamaged, we will process your refund as quickly as possible.
Why haven’t I received my refund yet?
Refunds are typically processed within 3-5 business days after confirming receipt of the returned item. The actual arrival time depends on your payment method and the processing speed of your bank.
- If your order was fulfilled by Amazon: If the refund has not arrived after this period, first check if there are any delays recorded in your bank account or payment platform. If still unresolved, please contact Amazon’s customer service for further assistance.
- If your order was fulfilled by the seller: If the refund has not arrived after this period, first check if there are any delays recorded in your bank account or payment platform. If still unresolved, please use this page to contact us with your order number and relevant information. We will verify and handle it further to ensure a prompt resolution.
Is it possible to exchange my item?
- If your order was fulfilled by Amazon: To request an exchange, please visit the Amazon and navigate to your account’s “Returns & Orders” section. From there, you can select the item you wish to exchange and follow the prompts to initiate an exchange request within 30days after receiving the hair. Amazon’s customer service can also provide assistance through their front-end support options if needed.
- If your order was fulfilled by the seller: We are happy to assist with exchanging your item. Please contact our customer service team on this website with your order number and details about the item you wish to exchange. Once we receive your request, we will guide you through the process and provide instructions on how to return the original item and receive the new one. Our goal is to make this exchange as smooth and convenient as possible for you.
